360 degree feedback support

Our project team are here to help

Call: 1300 553 351
Email: project@fullcirclefeedback.com.au

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Before registering your rating team (the people you would like to get feedback from) it is recommended that you take the time to make sure that they are willing and able to participate.

Consider covering the following points with your raters:

  • Explain the aims of the process
  • Reinforce that you value their feedback
  • Inform them their responses will remain confidential and anonymous (manager excepted)
  • Encourage them to be honest
  • Explain that survey completion is confidential, simple and should take about 15 to 20 minutes
  • Surveys are completed online (alternative methods are available)
Example rater invitation email

You will need the email address for each of the raters you choose. Please ensure email addresses are entered correctly.

You may use any or all of the rater categories provided, however, you must have at least 3 raters in a category to protect the confidentiality of responses.

Manager The person you report to. If you have more than one manager please contact us to discuss the best process to take.
Peers (or colleagues) People that work with you. It is recommended to nominate minimum 3, maximum 8.
Direct reports (or staff) People who report to you. We recommend including all the people who report to you. Minimum 3 required.
Stakeholders Internal or external stakeholders, e.g. customers. It is recommended to nominate minimum 3, maximum 8.
Others Any additional raters you’d like to invite who are not covered by one of the other categories. It is recommended to nominate minimum 3, maximum 8.

The survey should take 10 – 20 minutes to complete.

The feedback you provide is a valuable step for the participant to identify their strengths and areas of opportunity to improve. When completing a survey please note the following:

Access – password

  • To access the survey please ensure you are using the email supplied.
  • Make sure there are no spaces included in your password.
  • If you are completing multiple surveys please note that there is a unique password for every survey.
View unique password example

Security timeout

  • Your webpage will refresh every 10 minutes when left idle.
  • We strongly recommend that you complete your feedback in one sitting to avoid any loss of data.
  • If you are busy and need to step away from the survey remember to click ‘save’ at the bottom of the webpage

Confidentiality

  • The manager’s response will be individually identified in the report.
  • All other rater responses will be averaged in groups to ensure anonymity.
  • Free text comments will be reported exactly as written but without names.

One of the most critical parts of the 360 degree feedback process is the self evaluation. The self evaluation is key to comparing your view of your own performance to that of the raters who have provided feedback for you.

It allows us to better understand the capabilities by which our performance is being evaluated and forces us to identify our strengths and opportunities for improvement.

Please note: your responses and your manager’s responses will be identified in your report; however all other rater responses will be averaged in groups to ensure anonymity. Free text comments will be reported exactly as written but without names.

Intranet v Internet access

  • Some organisations require you to enter a password before you can access the internet. Make sure you do not confuse your internal processes, username and password with the Full Circle Feedback process, username and password.
  • If you are having trouble accessing the online survey check with your IT department that you have internet access, not just intranet (internal).
  • We can arrange to send you an electronic or paper copy of the survey if the internet is not available to you.

Password not working

  • Make sure there are no spaces included in your password.
  • Try copying and pasting the password supplied in your email to ensure you have entered it correctly.

Survey already submitted

  • If you would like to make changes to a submitted survey please contact the support team – click here to email.
  • Please note: If you are completing multiple surveys there is a unique password for every survey.
View unique password example

While reading your 360 degree feedback report, remember that this process is being used to increase your self-awareness and to supply you with guidance on potential development opportunities. Try to consider the context in which the responses have been offered as this will enable you to better understand what changes you can make to your interactions with specific rater groups. For example, your Manager may rate your communication skills highly but your direct reports may give you a lower rating in this area. Instead of interpreting the fe