At Full Circle Feedback (FCF) we know that you care about how the information we collect from you is used and shared. When we collect your personal feedback information you can be assured it is stored securely.
Who are Full Circle Feedback?
We are an Australian company servicing clients across the globe. We provide 360 Degree Feedback, Employee Surveys, Organisational Surveys and Leadership Development services via our online software system. Our software system is stored on our professionally maintained and protected servers that are located at our secure data centre.
How do we use and store information?
We collect data from agreed participants. The participants are invited, via email, to complete an online survey. The information received is stored by unique code on our protected servers located at our secure data centre.
Once the surveys have been completed by the participants our Client Services team will produce reports based on our client’s requirements. At the beginning of the project it is agreed how and where these reports will be delivered.
When the project is complete the information is then archived and can only be assessed by our client’s authority representative.
Participant information collected
We collect your name, your email address, the name of your Manager and your Raters. We may collect other demographic information such as your department, business or geographic area if requested by the client. Information from your self evaluation is also collected.
From ‘Respondents’ (Manager and Raters)
We collect your name, your email address and the ratings you provide for the selected Subject in relation to their competencies, skills, development needs or performance and any free text information provided. Your name is only used to identify who has responded to a request for feedback, not to show the answers you give. Feedback reports show answers by respondent group, e.g. peer, manager, direct report, not by name. We require a minimum number of raters per respondent group to maintain confidentiality of responses.
Personal data protection
Full Circle Feedback (FCF) software systems and report production process are managed by the dedicated and expert Client Services team under direct supervision of the Full Circle Feedback Director. All staff are trained extensively in the FCF security and confidentiality processes. Access to the FCF software systems requires a multiple secure login process and authorisation.
Full Circle Feedback databases and website are stored on servers we own and located at a secure data centre. We maintain strict enterprise data centre security protocols and data protection systems. Interrogation of the FCF database requires both secure access to, and specialised ability to use, the proprietary FCF software.
Full Circle Feedback will not share, distribute or sell any personal information to any third party.
Back up and disaster recovery
Our disaster recovery policy ensures that if disaster strikes they will be able to keep the Full Circle Feedback 360 degree feedback software systems running and rapidly recover data. This service is based around enterprise grade data centre facilities which provides fully redundant power and internet connectivity.
Along with providing the infrastructure, our IT partners assist FCF in maintaining a recovery plan that covers the steps and actions required once a disaster strikes. FCF databases are backed up at 15-minute intervals 24 x 7 and securely replicated at secondary sites.