Giving Feedback

Beginning of the meeting

• Confirm the purpose of the 360-degree project, explain how the Feedback Report will be used and emphasise confidentiality. Outline the role of the facilitator and the session process. Be assertive, specific and supportive at all times.
  

• Reinforce that 360-degree feedback is simply a collection of perceptions. Assess the levels of defensiveness in the particicipant's body language and verbal responses. Concentrate on establishing a rapport if there is evidence of resistance to feedback.
  

• Ask the participant who was in their rating team.
  Explain that the participant is likely to find the feedback useful and interesting. It is your role to ensure that the session is constructive.
  

• Ask the participant to do one of the following:
  
  
  • list three strengths and three challenges which they face in their current role.
    
  • give a summary of the feedback they have obtained in their career to date and the knowledge that has     resulted from this feedback.
  • describe their relationship with their manager and their team.
    
    
• Spend no more than ten minutes on this introductory activity as participants will be keen to explore the reports.