A Case Study - Action

11. Turning Feedback into Action

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A Case Study

Sam used her Learning Guide (which accompanies each report) to further analyse her results and to target action for the future. She met with her manager and they had a comprehensive discussion about the results and key learning points. Sam completed the Full Circle Action Plan that accompanied her report. Every three months she received a reminder about her report and Action Plan through the Results Tracker process. She updated the Action Plan and builds up a development journal throughout the year. Sam and her manager agreed that he will complete another Full Circle Feedback survey at the end of the year.

Note: the following reports have not shown in the Case Study.

Individual/Group Report – compares an individual participant's result with the averaged results of all other participants in their FCF-360 project.
Group Report – provides an overall summary of all the results of all project participants.
Cumulative Report – allows an organisation to combine reports on a regional, national or international basis.

Sam's comments
Receiving the Results Tracker and updating the Action Plans every three months helped me to keep alive the insights I had gained and the plans I had made. I also found that by sending the updated plan to my rating team I was really committed to making things happen. It only took about 15 minutes to update the plan and it was time well spent.

Manager's comments
Receiving an Action Plan from Sam every three months meant that I was aware of what she was going to work on and how I might support her. It also meant that we were all giving each other feedback throughout the year and not just at survey time. Sam is very focused and committed to improving her performance.

Introduction