1. The initial steps

• It was agreed that the aim of the project was to assist Sam's development and to pilot a potential new component of the company's Performance Management System. A survey of Sam's performance in a number of areas was designed based upon the organisation's leadership framework.
  
  
• A rating team of seven people was selected by Sam. It was made up of her Manager, three peers and three direct reports.
  
  
• The rating team, who all interacted regularly with Sam, read the briefing information on the website to gain information about the project and how to be an effective rater. They were emailed a password and asked rate Sam's performance in each area. They also had to rate each area in terms of its desirability or importance.
  
  
• The surveys onlinewere completed online. Once complete, the surveys were automatically and confidentially stored in the Full Circle Feedback database.
  
  
• Sam's report is presented in a condensed format on the following pages.